These cards summarise the most important privacy principles that govern how Makoslot handles your data. They do not replace the full legal text below — please read all sections carefully.
Makoslot does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data exists to operate your account, verify your identity, and keep you safe — nothing else.
You have the right to access, correct, download, and request deletion of your personal data at any time, subject to our legal retention obligations. Submit requests to our support team — we respond within 30 days.
All data is transmitted over 256-bit SSL encryption and stored on access-controlled servers. Payment data is tokenised and never stored in plain text. Two-factor authentication is available for all accounts.
We only collect data that is genuinely necessary — for account management, KYC verification, payment processing, fraud prevention, and customer support. We do not collect data speculatively or beyond what our licensing obligations require.
We use strictly necessary cookies for session management and, with your consent, analytical and preference cookies to improve platform performance. You can manage your cookie preferences at any time through your browser settings.
Where your data is processed or stored outside Malaysia, we apply contractual safeguards and transfer mechanisms equivalent to internationally recognised data protection standards to ensure consistent protection regardless of geography.
This Privacy Policy ("Policy") is issued by Makoslot ("Makoslot", "we", "us", "our"), the operator of the online gaming platform accessible at https://makoslot.cam. This Policy sets out the basis on which we collect, use, store, disclose, and otherwise process personal data in connection with your use of the Makoslot platform, including our website, mobile applications, and associated services (collectively, the "Platform").
Makoslot is committed to handling personal data in a manner that is lawful, fair, and transparent. We apply internationally recognised data protection principles — including purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability — to all personal data processing activities conducted in connection with the Platform.
By registering an Account on Makoslot or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the Platform and may request Account closure in accordance with our Terms and Conditions.
Note for Malaysian Players: While Makoslot applies internationally recognised data protection standards, Malaysian players are also subject to the Personal Data Protection Act 2010 (PDPA) of Malaysia in relation to any personal data processed within Malaysia. This Policy is consistent with PDPA principles. For PDPA-specific enquiries, please contact us using the details in Section 17.
This Policy applies to all personal data processed by Makoslot in connection with:
This Policy does not apply to data processed by third-party websites or services that may be linked from the Platform. We encourage you to review the privacy policies of any third-party services you use independently of Makoslot.
For the purposes of this Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can identify a natural person, directly or indirectly, including name, identification number, location data, online identifier, or factors specific to the physical, economic, or social identity of that person. |
| "Processing" | Any operation performed on personal data, whether automated or manual, including collection, recording, organisation, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction. |
| "Data Controller" | Makoslot, as the entity that determines the purposes and means by which your personal data is processed. |
| "Data Processor" | Any third-party service provider that processes personal data on Makoslot's behalf and under Makoslot's documented instructions. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement by which you signify acceptance to the processing of your personal data for a stated purpose. |
| "Special Category Data" | Personal data revealing racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, biometric data, or data concerning sexual orientation — categories warranting heightened protection. |
Makoslot collects personal data through multiple channels — directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party sources where necessary for compliance and verification purposes. The categories of data we collect include:
| Category | Data Elements | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (e.g., MyKad for Malaysian players), photograph | Registration form; KYC submission |
| Contact Data | Email address, mobile phone number, residential address, city (e.g., Kuala Lumpur, Penang, Johor Bahru, Shah Alam), postcode, country | Registration form; account updates |
| Financial Data | Payment method type, masked payment identifiers (e.g., last 4 digits of bank account), transaction history, deposit and withdrawal amounts in MYR, currency conversion records | Transaction processing; payment provider callbacks |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session duration, referring URL, login timestamps | Automatic — server logs and analytics |
| Behavioural Data | Game session history, wager amounts, game preferences, bonus redemption activity, sports betting selections (EPL, Liga Super Malaysia, UFC, etc.) | Automatic — Platform activity logging |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, feedback submissions | Customer support interactions |
| Compliance Data | KYC document copies, source of funds declarations, self-exclusion records, responsible gambling tool settings, AML screening results | KYC process; responsible gambling tools |
We do not collect Special Category Data unless strictly required for a specific compliance obligation (e.g., disability-related responsible gambling support). Where such data must be processed, we apply heightened protection measures and seek explicit consent.
Makoslot processes personal data only for clearly defined, legitimate purposes. We do not process data for purposes that are incompatible with those stated below:
Makoslot processes personal data on one or more of the following lawful bases, depending on the purpose of processing:
Makoslot does not sell, rent, or trade your personal data. We may share personal data with third parties only in the circumstances described below, and only to the extent necessary for the stated purpose:
We engage trusted third-party service providers to assist in operating the Platform. These providers act as Data Processors under our documented instructions and are contractually bound to process personal data only for the purposes we specify. Categories of providers include:
We may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so under applicable law, court order, or our international licensing obligations. We will notify you of such disclosures where we are legally permitted to do so.
In the event of a merger, acquisition, asset sale, or restructuring of Makoslot's business, personal data held on our Platform may be transferred to the acquiring entity as part of the business assets, subject to equivalent privacy protections being maintained. We will notify affected Players of any such transfer in advance where reasonably practicable.
Important: Makoslot does not share your personal data with advertisers, data brokers, social media platforms, or any entity for third-party commercial marketing purposes.
Makoslot retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. Our general retention principles are as follows:
Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Requests for early deletion are considered under Section 12 (Your Data Rights), subject to overriding legal retention obligations.
Makoslot implements technical and organisational security measures appropriate to the risk level of personal data processing activities on our Platform. These measures include, but are not limited to:
⚠ Your Role in Security: Makoslot's security measures protect data in our custody. You are responsible for maintaining the confidentiality of your account credentials, ensuring your device is protected with up-to-date security software, and promptly reporting any suspected unauthorised access to your Account.
As an internationally licensed online gaming platform, Makoslot operates infrastructure and engages service providers across multiple jurisdictions. As a result, your personal data may be transferred to and processed in countries outside Malaysia, including countries in which Makoslot holds its primary operating licence.
Where personal data is transferred outside your jurisdiction of residence, Makoslot implements safeguards to ensure that the data receives a level of protection that is at least equivalent to that afforded in Malaysia. These safeguards may include:
By accepting this Privacy Policy and using the Platform, you acknowledge that your personal data may be transferred internationally in accordance with the safeguards described above.
Makoslot uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate and improve the Platform. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Essential for Platform operation — session authentication, security tokens, load balancing, and maintaining your login state. Cannot be disabled without breaking Platform functionality. | No (legitimate interest) |
| Functional / Preference | Remembers your language preferences, display settings, game lobby layout preferences, and previously selected deposit methods to improve your experience. | Yes |
| Analytical / Performance | Collects anonymised data on how players navigate the Platform — page visit frequency, feature usage, error logging — to help us identify and fix performance issues. | Yes |
| Security / Fraud Detection | Device fingerprinting and behavioural signals used to detect unusual activity patterns, prevent multi-accounting, and protect against automated abuse of our systems. | No (legitimate interest) |
You may manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from accessing the Platform, but may affect the quality of certain personalised features. Third-party analytical tools we use process data in anonymised or aggregated form only.
Subject to applicable law and our legitimate processing obligations, you have the following rights in relation to your personal data held by Makoslot. Requests can be submitted via live chat or to [email protected]. We aim to respond to all verified requests within 30 days.
Request a copy of all personal data we hold about you, including the categories processed, the purposes, and any third parties with whom data has been shared.
Request correction of inaccurate or incomplete personal data. Certain data (e.g., KYC-verified identity) can only be corrected via a formal re-verification process.
Request deletion of your personal data where it is no longer necessary for the original purpose, subject to overriding legal retention obligations (e.g., AML record-keeping).
Request that we temporarily suspend processing of your data while a dispute about its accuracy or legitimacy of processing is being resolved.
Request a structured, machine-readable copy of personal data you have provided to us, suitable for transfer to another service provider, where technically feasible.
Object to processing of your data on the basis of legitimate interests, including profiling — and to withdraw consent for marketing communications at any time.
Identity Verification: To protect against fraudulent data requests, we will verify your identity before processing any data rights request. We may request a copy of your government-issued ID (e.g., Malaysian MyKad) to confirm you are the Account holder making the request.
The Makoslot Platform is strictly intended for use by individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is conducted as part of the KYC process for all registered accounts.
In the event that we discover, or have reasonable grounds to suspect, that an Account is held by or has been accessed by a person under 21 years of age, we will immediately suspend the Account, initiate a full review, and if confirmed — close the Account permanently and forfeit any associated balance in accordance with our Terms and Conditions and responsible gambling obligations.
Parents and guardians are encouraged to install appropriate parental control software on any device that minors may access, to prevent underage access to online gambling platforms. Makoslot will cooperate fully with parental or guardian requests to identify and close any Account suspected of being held by a minor.
🔞 21+ Age Requirement: If you believe a minor has registered on the Makoslot Platform, please contact us immediately at [email protected]. We treat all reports of underage access as urgent compliance matters.
With your prior consent, Makoslot may send you marketing communications including promotional offers, bonus notifications, new game announcements, and event information via email, push notification, or in-platform messaging. You may opt in to marketing communications during registration or at any subsequent time through your Account settings.
You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent does not affect transactional communications — we will continue to send you account-related notifications (e.g., deposit confirmations, withdrawal processing updates, security alerts, and KYC requests) as these are necessary for account management and are not dependent on marketing consent.
Makoslot does not engage in unsolicited bulk marketing. We do not purchase marketing lists or send communications to individuals who have not registered an Account on the Platform.
The Makoslot Platform does not contain links to external third-party websites for commercial or advertising purposes. Where third-party service integrations are present on the Platform — such as payment gateways for Touch 'n Go, DuitNow, FPX, GrabPay, and Boost — those services operate under their own terms of service and privacy policies, which are separate from this Policy.
Makoslot is not responsible for the privacy practices, data security, or content of any third-party service. We encourage you to review the relevant privacy documentation of any third-party provider you interact with in the course of using the Platform, particularly your chosen payment method provider.
Makoslot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or regulatory requirements. Where amendments are material — meaning they significantly affect the scope of data collected, the purposes of processing, or your rights — we will provide advance notice of not less than seven (7) days via email to your registered Account address or via a prominent notice on the Platform.
The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of the revised Policy. If you do not agree to material amendments, you may request Account closure in accordance with our Terms and Conditions prior to the effective date.
If you have questions, concerns, or requests in relation to this Privacy Policy, or wish to exercise any of your data rights as described in Section 12, please contact Makoslot's Data Protection point of contact through one of the following channels:
Live Chat: Available 24 hours a day, 7 days a week, directly on the Platform. Typical first response time: under 90 seconds.
Email: [email protected] — for privacy requests, data rights submissions, and formal complaints. We aim to respond within 5 business days for privacy matters.
We take all privacy complaints seriously and will investigate all submissions. Where a complaint cannot be resolved to your satisfaction, you may escalate the matter to an applicable data protection supervisory authority in the jurisdiction from which you access the Platform. For players accessing from Malaysia, queries regarding the Personal Data Protection Act 2010 (PDPA) compliance may also be directed to the Department of Personal Data Protection Malaysia (text-only reference).
For responsible gambling concerns, including self-exclusion and account restrictions, please refer to our Responsible Gambling page or contact our support team directly.